Customer Success Specialist | Buffalo, NY

Kangarootime is hiring for a Customer Service Specialist in our Buffalo, NY location.

  • Are you a creative thinker who loves to tackle customer service issues?
  • Are you passionate about making people happy?
  • Are you eager to make an impact?

If so, Kangarootime’s Customer Success Specialist position may be the role for you.

Here’s who we are:

Kangarootime has built the leading all-in-one management platform for childcare. It brings automation to childcare and provides childcare professionals with the tools to scale their classrooms, digitize their businesses and seamlessly communicate with their families and staff. The company’s cloud-based mobile application takes professional caregivers out of the revenue cycle, freeing up time for what really matters—the children.

Kangarootime’s team follows five core values: Kindness. Integrity. Resilience. Thoughtfulness. Relentlessness. 

Our values dictate how we operate and how we interact with our customers.

Here’s what you’ll do:

  • Become an expert on our business model, product, and customer base
  • Be responsible for maximizing the value that customers experience by providing unparalleled support via email, chat, and phone for a wide range of inbound customer inquiries and issues
  • Get creative in providing meaningful and memorable experiences for customers
  • Master our internal CRM database and keep up to date with notes related to issues and requests
  • Monitor customer satisfaction and measure adoption rates
  • Collaborate across teams for problem solving and to improve efficiency
  • Assist in creating resources for support and training customers

Here’s what you’ll need:

  • 2+ years’ experience in customer service or a similar customer facing role
  • Impeccable grammar and spelling skills
  • To be detail-oriented, meticulous, and highly observant
  • To be an excellent problem solver and critical thinker
  • Empathy, patience, and consistency to handle different personalities and provide the same level of service regardless
  • Ability to quickly understand clients’ needs, build on-going relationships, and create solutions
  • To be a self-starter who is adaptable in new situations where you can think on your feet
  • Enthusiasm for new technology with a desire to learn and continuously improve
  • To value diversity and a sense of team spirit
  • To be goal driven and eager to make an impact

    Resume (required)

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